Location : Elan Miracle Mall, Sector 84, Gurugram Department : Guest Services / Operations Reports To : Duty Officer / Guest Relations Executive
Job Purpose
To deliver a seamless and enjoyable cinema experience by managing ticketing, food & beverage service, customer interactions, and maintaining high hygiene standards.
Key Responsibilities
- Take and serve food & beverage orders efficiently
- Manage ticket booking, checking, and guest entry
- Address customer queries and resolve concerns professionally
- Maintain cleanliness at counters, concession areas, and equipment
- Support operations during peak hours and special events
- Follow company policies, safety, and operational guidelines
- Work collaboratively to ensure excellent guest satisfaction
Qualifications & Skills
- Minimum 12th pass (Graduate preferred)
- Fresher or experience in hospitality/retail/customer service
- Good communication skills in Hindi & English
- Ability to multitask in a fast-paced environment
- Flexible for shifts, weekends, and holidays
- Positive attitude and team-oriented approach
Compensation & Benefits
- In-hand Salary : ₹16,000
- CTC : ₹20,000 (PF + ESI + Health Insurance included)
- Work Schedule : 6 days working (weekly off between Mon-Thu)
- Training & growth opportunities opportunities
- Exposure to a dynamic entertainment industry
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits :
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Service Associate (Gurugram)
🏢 PVR INOX
📍 Gurugram
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