Company : Molyweb Digital Solutions Pvt. Ltd. Location : Indira Nagar, Lucknow
Job Type : Full-time
About the Role : Key Responsibilities:
- Handle communication with new and existing clients
- Build and maintain strong customer relationships
- Understand customer requirements and share them with the concerned team
- Follow up with clients regularly for updates and support
- Resolve basic client queries and coordinate internally for issue resolution
- Maintain customer records and communication details
- Ensure customer satisfaction and provide a positive service experience
- Support the team in client retention and relationship management
- Collect client feedback and help improve service quality
Required Skills :
- Good communication and interpersonal skills
- Polite, professional, and customer-friendly behavior
- Basic understanding of client handling and relationship management
- Problem-solving and follow-up skills
- Ability to coordinate with team members effectively
- Freshers with strong communication skills can also apply
- Experience in customer support, customer service, or client handling will be preferred
Qualification:
- Graduate / Undergraduate can apply
- Experience in customer relationship management, customer support, or client handling is preferred
Preferred Qualities:
- Confident personality
- Professional communication skills
- Robust follow-up ability
- Smart and polite in client dealing
- Self-motivated and responsible
- Customer satisfaction-focused approach