Maintenance Coordinator : Handles incoming repair calls and schedules fixes.
- Help Desk / Call Center Executive : Answers breakdown requests and logs complaints.
- MIS / Data Entry Operator : Enters call data, logs, and repair reports into software.
Main Duties
- Data Creation : Log caller name, time, issue type, and location into a database or CMMS.
- Dispatching : Assign work to repair workers or outside contractors.
- Follow-up : Call back to check if repairs are done and close the data.