eClerx is looking for enthusiastic and customer-focused professionals to join our US Voice Process team in Chandigarh. If you have strong communication skills we would love to hear from you!
Position: Voice Analyst
Location: Chandigarh (Work from Office)
Shifts: Rotational shifts including evenings, weekends, and holidays
Key Responsibilities
Handle incoming calls from customers in a skilled and courteous manner.
Understand customer needs by actively listening and asking relevant questions.
Provide accurate information regarding products and services.
Address customer concerns with empathy and effective problem-solving.
Maintain detailed records of customer interactions and inquiries.
Stay updated on company products, services, and industry best practices.
Requirements : Excellent verbal and written communication skills in English.
Strong multitasking, time management, and problem-solving abilities.
Comfortable working from office in Chandigarh.
Basic computer knowledge and familiarity with CRM systems is preferred.
Education
Bachelor’s degree in any discipline (preferred).
Compensation & Benefits
In-Hand Salary: ₹23,100 (including night shift allowance)
Additional Benefits: ✔ Double pay on National Holidays + compensatory off