Customer Delight is the core of any successful business. All our efforts and initiatives at Bag2Bag Hotels & Homes are always centered on making the life of travelers easy and helping people achieve their travel dream. The only way we can succeed in our mission is by winning the trust of people by giving them a flawless rewarding experience every time they use Bag2Bag Hotels & Homes. The Customer Support Executive will be responsible for establishing the Bag2Bag Hotels & Homes brand as a customer-centric entity where customer happiness comes before everything. Achieving this will be the most critical factor in the success story of Bag2Bag Hotels & Homes.

About Bag2Bag Hotels & Homes

Roles & Responsibilities :

- Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth check-in experience for the customers. :

- Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers. :

- Relationship Management: Monitoring & analyzing the performance of partner hotels and managing healthy relationships with the partner hotels to maximize revenue from them. :

- Support Services:



Providing support in other functions as per the need such as onboarding the partner hotels to Bag2Bag Hotels & Homes platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth.

Required Skills & Abilities

- Excellent communication skills with a strong ability to empathize with people. :

- Passion for operations and customer management. :

- Have an eye for detail. :

- Multi-tasking ability. :

- Ability to calmly and quickly manage stressful situations. :

- 2-3 years of experience. :

- Professional from all the programs are eligible to apply. Preferable undergraduates from a BBA background with specialization in Travel & Hospitality.

Job Types : Full time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

- Konanakunte, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current monthly salary?
- This is an immediete requirement. Can you join within a week of releasing offer?

Education :

- Bachelor's (required)

Experience :

- Customer support: 1 year (preferred)
- Trave and hospitality: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Customer Support Executive (Cse) (Konanakunte)
🏢 Bag2Bag Travels And Hospitality Services India
📍 Konanakunte