- Handle customer queries and complaints received through Amazon and our own e-commerce website
- Coordinate with logistics partners for order delivery, returns, and reverse pickups.
- Ensure high customer satisfaction and trust from customers.
- Work on sales leads which are provided and talk to the customer to close the sales
Good to Have
- Experience in handling e-commerce escalations and supports. Worked in E-commerce related support
- Valuable communication skills in English and Hindi
- Basic knowledge about Excel for data tracking and reporting
Jin Office is leading E-commerce brand in office ergonomic space having a wide presence on Amazon in field of Height Adjustable desks, Monitor stands and other work related accessories.
Our office timings are 10 am to 7 pm (Mon to Sat)
Job Types : Full-time, Permanent
Pay: ₹240,000.00 - ₹300,000.00 per year
Ability to commute/relocate:
- Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience :
- Customer Support: 1 year (required)
Work Location: In person
📌 Customer Support Associate (Andheri East)
🏢 Jin Office Solutions
📍 Andheri East
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