Job Summary : A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.
Key Responsibilities :
- Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
- Serve as the primary point of contact for client queries, providing timely and accurate support.
- Handle client inquiries, complaints, and special requests with a solutions-focused approach.
- Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
- Build and maintain strong relationships with customers,
understanding their business needs and proactively addressing challenges.
Requirements :
- 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Familiarity with CRM systems and support ticketing tools.
Shifts :
- Day Shift: 11 am - 9 pm
6 Days Working Rotational week-off.
Job Types : Full time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
Application Question(s):
- If selected, how soon you can join us?
- What is your current in-hand salary?
- What is your expectation regarding salary?
Experience :
- as a customer success executive: 1 year (preferred)
- travel industry: 1 year (preferred)