About Surepass Technologies

Surepass Technologies is a leading provider of real-time identity verification APIs, Digital KYC, Document OCR, and compliance solutions. We help enterprises in Banking, Finance, Lending, Insurance, and FinTech simplify and accelerate customer onboarding with fast, accurate, and easy-to-integrate APIs.

Our products are trusted by top companies for secure onboarding, fraud prevention, and regulatory compliance at scale.

Role Overview

We are looking for a proactive Customer Success Executive to manage ongoing client relationships and ensure customers derive continuous value from Surepass’s verification and KYC solutions. This role focuses on customer engagement, issue resolution, product adoption, and long-term success, not call-center support.

You will work closely with clients, product, engineering, and sales teams to maintain high customer satisfaction and retention.

Key Responsibilities

- Act as the primary point of contact for enterprise and startup clients using Surepass APIs and dashboards.
- Understand client use cases, address queries, and coordinate with internal teams to ensure timely and effective issue resolution.
- Monitor customer usage, performance metrics, and satisfaction levels to improve retention and overall experience.
- Collect customer feedback, identify trends, and share actionable insights with product and engineering teams.
- Maintain accurate records of customer interactions, issues, and resolutions in CRM and internal systems.




- Collaborate with sales teams to support renewals, upsell, and cross-sell opportunities where relevant.

Requirements :

- Robust verbal and written communication skills.
- Ability to understand technical products, APIs, and workflows (training will be provided).
- Customer-first mindset with good problem-solving and analytical skills.
- Comfortable working with CRM tools, dashboards, and reporting systems.
- Prior experience in Customer Success, Account Management, SaaS Support, FinTech, or B2B client-facing roles is a plus.
- Freshers with strong communication skills and interest in technology are welcome to apply.

What Makes This Role Different

- This is a Customer Success role, not a call-center or ticket-only support position.
- Direct exposure to B2B clients, API products, and FinTech workflows.
- Opportunity to work closely with product and engineering teams.
- Clear growth path into Senior Customer Success, Account Management, or Product Operations roles.

Why Join Surepass Technologies

- Fast-growing FinTech / SaaS company
- Work on high-impact identity verification and compliance products
- Learn about APIs, KYC, AML, and enterprise systems
- Collaborative and growth-oriented work culture

Job Types : Full-time, Internship Contract length: 3 months

Pay: ₹300,000.00 - ₹350,000.00 per year

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Customer Success Associate (Delhi)
🏢 Surepass Technologies
📍 Delhi