Job Description - US Voice & Chat Process Executive

Job Title : US Voice & Chat Process Executive

Location : Makarba, Ahmedabad

Job Type : Full-Time

Salary : ₹26,000 - ₹38,000 CTC per month (Based on Interview & Experience)

Job Summary

Key Responsibilities

- Handle customer queries through voice calls and chat in a professional manner.
- Provide accurate information and effective solutions to customer concerns.
- Deliver excellent customer service while maintaining quality standards.
- Record and update customer information in the system accurately.
- Meet daily productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the concerned team whenever required.
- Follow company policies and standard operating procedures.

Eligibility Criteria

- Graduate
- Excellent verbal and written English communication skills.
- Basic computer knowledge and typing skills.
- Strong customer service and problem-solving abilities.
- Comfortable working in the US Night Shift.
- Immediate joiners will be preferred.

Required Skills :





- Excellent English Communication
- Customer Service Orientation
- Active Listening Skills
- Typing & Computer Proficiency
- Problem-Solving Ability
- Teamwork and Adaptability
- Positive Attitude

Perks & Benefits

- Competitive Salary Package
- Performance-Based Incentives
- Provident Fund (PF)
- Health Insurance
- One-Way Cab Facility (Night Shift)
- Shift Allowance
- Professional Training
- Career Growth Opportunities
- Supportive Work Workplace

Job Types : Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹38,000.00 per month

Benefits :

- Provident Fund

Application Question(s):

- Are you fluent in English?
- Are you comfortable to work in rotational shifts and rotational week off (24*7 working environment)?
- Do you have any experience in US Voice Process?
- Are you comfortable to relocate ahmedabad city?

Work Location: In person

📌 Us Voice Process Executive (Ahmedabad)
🏢 Devdort
📍 Ahmedabad