Key Responsibilities 1. Order & Delivery Management - Manage all online and offline bakery orders. - Coordinate order preparation and dispatch to ensure timely deliveries. - Allocate riders/delivery executives based on order volume and delivery locations. - Monitor delivery performance and resolve delivery-related issues. - Ensure customer orders are fulfilled accurately and on time. 2. Daily Store Operations - Supervise opening and closing operations of the bakery. - Ensure proper morning and evening product display setup. - Maintain product presentation standards across display counters. - Monitor product freshness, stock rotation, and wastage control. - Ensure cleanliness, hygiene, and operational standards are maintained. 3. Inventory & Stock Control - Conduct daily physical stock counting of products and packaging materials. - Verify inventory against sales and production records. - Track stock movement and report discrepancies immediately. - Coordinate with production and procurement teams to maintain optimum stock levels. 4. Billing & Invoice Reconciliation - Match daily sales records with invoices and delivery reports. - Reconcile cash, online payments, and billing data. - Ensure accurate documentation of all transactions. - Prepare daily and weekly operational reports for management. 5.
Team Management - Supervise delivery riders and store support staff. - Allocate daily tasks and monitor performance. - Ensure discipline, punctuality, and adherence to company policies. - Train team members on operational procedures and customer service standards. 6. Customer Service - Address customer concerns related to orders, deliveries, and product availability. - Ensure a positive customer experience and maintain service quality standards. - Coordinate with management to resolve escalations promptly. Required Skills & Qualifications - Graduate in any discipline. - Minimum 8-12 years of experience in bakery, food retail, QSR, or operations management. - Strong understanding of inventory management and order processing. - Experience managing delivery operations and rider allocation. - Good knowledge of MS Excel and basic MIS reporting. - Strong leadership, communication, and problem-solving skills. - Ability to work in a fast-paced retail environment. - Age: 30-48 years. - Based in Faridabad or nearby areas. - Experience in bakery, café, food delivery, or retail operations preferred. - Hands-on approach with solid attention to detail. Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person