Position

Location

Gachibowli, Hyderabad

Reporting To

Director / Head of Operations

Experience Required

3-5 years in coworking, hospitality, commercial real estate, business centres, serviced offices, hotels, or customer-facing operations roles.

Employment Type

Full-Time

Role Summary

The Centre Head will be responsible for the overall business performance of the centre, including sales, operations, client experience, facility management, team leadership, community engagement, and profitability. The role acts as the single point of accountability for achieving occupancy and revenue targets while ensuring a world-class member experience. This aligns with common coworking centre leadership responsibilities across operations, member experience, facility management, and revenue growth.

Key Responsibilities

1. Business Development & Revenue Growth

- Drive occupancy of private cabins, managed offices, meeting rooms, and virtual offices.
- Generate leads through brokers, channel partners, direct sales, and corporate outreach.
- Conduct client presentations, centre tours, and negotiations.
- Achieve monthly and quarterly revenue targets.
- Develop relationships with startups, SMEs, and enterprise clients.
- Identify opportunities for upselling and cross-selling services.

- Centre Operations Management

- Oversee day-to-day operations of the centre.
- Ensure uninterrupted functioning of internet, power backup, housekeeping, pantry, security, and access control systems.
- Maintain high standards of cleanliness, safety, and infrastructure readiness.




- Coordinate with vendors and service providers for maintenance and repairs.

- Member Experience & Community Building

- Deliver exceptional customer service to all members and visitors.
- Manage onboarding, renewals, retention, and issue resolution.
- Build a vibrant professional community through networking events, workshops, and engagement initiatives.
- Ensure high member satisfaction and retention levels.

- Team Leadership

- Lead front office, housekeeping, facility, and support teams.
- Set performance goals and conduct regular reviews.
- Train staff on customer service standards and operational procedures.
- Foster a culture of accountability, teamwork, and excellence.

- Financial & Administrative Management

- Monitor centre P&L; and operating budgets.
- Ensure timely billing, collections, and vendor payments.
- Prepare weekly and monthly MIS reports.
- Track occupancy, revenue, client retention, and profitability metrics.
- Identify cost optimization opportunities.

- Compliance & Safety

- Ensure compliance with statutory, fire safety, and workplace regulations.
- Implement emergency response procedures and security protocols.
- Conduct periodic audits of facility operations.

Key Performance Indicators (KPIs)

- Occupancy Rate:



85%+ target
- Monthly Revenue Achievement
- Client Retention & Renewal Rate
- Lead-to-Closure Conversion Ratio
- Broker/Channel Partner Engagement
- Meeting Room & Event Revenue
- Customer Satisfaction Score (CSAT)
- Collection Efficiency
- Operational Cost Control

Qualifications :

- Bachelor’s Degree in Business, Hospitality, Marketing, Real Estate, or related field.
- MBA preferred.

Skills Required

- Strong sales and negotiation skills.
- Excellent communication and presentation abilities.
- Leadership and people management skills.
- Customer relationship management.
- Financial acumen and reporting capability.
- Vendor and facility management expertise.
- CRM and Microsoft Office proficiency.

Preferred Industry Experience

- Coworking Spaces
- Managed Offices
- Business Centres
- Commercial Real Estate
- Hospitality & Hotels
- Facility Management

Compensation

CTC: ₹3-4.5 lakh (Fixed) + Performance Incentives

Incentives Linked To

- Occupancy Achievement
- Revenue Growth
- Client Retention
- Centre Profitability
- New Enterprise Closures
- Opportunity to lead a premium coworking centre in Hyderabad’s leading business district.
- Direct impact on business growth and expansion.
- Fast-track career progression into Regional Operations or Business Head roles.
- Performance-driven incentive structure.

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks :

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Centre Head (Gachibowli)
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📍 Gachibowli