Position Summary

Key ResponsibilitiesOperations Management

- Monitor and coordinate daily operational activities.
- Ensure smooth execution of all service assignments and patient care schedules.
- Track service delivery standards and ensure operational efficiency.
- Coordinate with nursing, caregiving, physiotherapy, doctors, and support teams.
- Handle operational escalations and resolve service-related issues promptly.
- Maintain proper records, reports, and documentation.

Team Leadership

- Lead, motivate, and supervise the operations team.
- Conduct daily team briefings and operational reviews.
- Monitor staff performance and productivity.
- Provide guidance, coaching, and support to team members.
- Ensure discipline and adherence to company policies and SOPs.
- Foster a positive and cooperative work environment.

Customer & Service Management

- Ensure excellent customer service and client satisfaction.
- Address client concerns and complaints professionally.
- Coordinate with patients, families,



and healthcare professionals when required.
- Monitor service quality and implement corrective actions when necessary.

Reporting & Administration

- Prepare daily, weekly, and monthly operational reports.
- Maintain operational dashboards and MIS reports.
- Track staff attendance, deployment, and service completion.
- Assist management in operational planning and process improvements.
- Ensure compliance with company policies and regulatory requirements.

Technology & Systems

- Efficiently use computers, office software, and operational management systems.
- Manage data entry, reporting, scheduling, and communication platforms.
- Support implementation of new technologies and operational tools.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Operation Team Leader (Perinthalmanna)
🏢 Home Heallth Care
📍 Perinthalmanna