Roles & Responsibilities 1. Handling Incoming Calls

- Attend customer enquiry calls and provide clear, accurate information about products/services.
- Respond to new leads and queries generated from platforms like Indeed or other job portals.
- Record all incoming calls in the system for tracking and follow-up.

2. Outbound Calling

- Make follow-up calls to customers regarding enquiries, service requests, or product information.
- Reach out to potential leads provided by the company and convert them into active customers.

3. Customer Complaints Management

- Listen to customer complaints with patience and professionalism.
- Understand the issue clearly and forward it to the concerned internal department.
- Maintain a complaints log and ensure timely resolution by coordinating with relevant teams.
- Follow up with customers to confirm if their concerns have been resolved.

4. Lead Management & Follow-up

- Follow up on new leads and enquiries from Indeed, website queries, or walk-ins.
- Maintain proper records of customer details, call status,



and follow-up schedules.
- Update CRM/Excel sheets daily with accurate information.

5. Customer Support & Relationship Building

- Provide excellent customer service to enhance customer satisfaction.
- Build rapport and maintain good relationships with customers to encourage repeat business.
- Share product/service features, pricing, offers, and promotional details when needed.

6. Reporting & Documentation

- Prepare daily/weekly call reports including enquiries, complaints, and follow-up status.
- Support the team with data entry, call logs, and customer documentation.
- Highlight frequently received customer issues to management for process improvement.

Pay: ₹15,000.00 - ₹23,000.00 per month

Advantages :

- Work from home

Education :

- Bachelor's (required)

Experience :

- Telecommunication: 1 year (required)

Work Location: In person

📌 Tele Caller Executive (Jodhpur)
🏢 Rice little India
📍 Jodhpur