Role - French Language Executive

Location - Mumbai

Exp range - 6 to 8 years

Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only

Required Skills & Qualifications

- Excellent communication and stakeholder management.
- Proficiency in French language (written and spoken)
- Expertise to interact with native French speakers
- Experience in customer service and interaction skills

Valuable to have skills

- Workday Workforce Lifecycle
- Organization and Absence Management

Key Responsibilities

- Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full coverage, and designate specific locations for coverage one day in advance.
- Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced overtime within thresholds, and track all decisions for audit.
- Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out processes, and maintain logs of sick calls and adjustments.
- Communication Protocols:



Maintain open communication with Scheduling, Deployment MO, and leadership; escalate issues and document all communications.
- Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system updates, compliance audits, and process guidance.
- Dependability: Scheduling and conducting meetings with employees regarding attendance, using Power BI dashboards to identify meeting needs, coordi nating with union representatives, and managing post-meeting data entry.
- Performance: Supporting accommodation, injury, and medical leave processes, data entry, record keeping, system updates, coding audits, and managing claims for accommodations, injuries, and long-term illness.

Location

- Mumbai

Job Function

- BUSINESS PROCESS SERVICES

Role

- Executive

Job Id

- 396164

Desired Skills

- Customer Service | French language

Qualifications : BACHELOR OF COMMERCE

📌 French Language Resources (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai