Inbound Call Handling (80-100 calls/day) :

- Receive and handle inbound calls from patients

- Address inquiries, resolve issues, and provide appropriate information regarding treatments, orders, and processes.

- Ensure all calls are logged accurately in the system and resolved within the defined service level agreement (SLA).

- Provide exceptional customer service by demonstrating empathy, active listening, and problem-solving.

- Maintain a high level of professionalism and confidentiality while communicating with callers.

- Document Validation :

- Verify patient documents, including medical records, and consent forms.

- Ensure that all submitted documents meet the necessary compliance standards and are complete before processing.

- Flag and escalate any discrepancies or issues to the relevant team or supervisor.

- Maintain accurate records of all validated documents and follow up as necessary.

- Order Processing :

- Process patient orders accurately and in a timely manner.

- Ensure that all relevant information, including patient details, treatment plans, and documents, are correctly entered into the system.





- Monitor order status and update patients or relevant parties with the latest information regarding their order.

- Address and resolve any issues related to orders, such as delays, missing information, or errors, by liaising with other teams.

- Ensure that all orders comply with company SOW, and customer expectations.

Skills and Qualifications :

- Proven experience in a telecommunication, customer service, or similar role.
- Strong verbal and written communication skills.
- Ability to multitask and handle a high volume of calls.
- Experience with document verification and order processing preferred.
- Knowledge of healthcare industry standards or medical terminology is a plus.
- Proficiency in using CRM or order management systems.

If anyone is interested kindly share your resume on (phone hidden)

Job Types : Full time, Part-time

Pay: ₹20,000.00 - ₹22,400.00 per month

Language :

- Hindi (preferred)
- English (preferred)
- Kannada, Tamil, Malayalam (preferred)

Work Location: In person

📌 Tele Caller Executive (Domlur)
🏢 HealthVista India
📍 Domlur