- Handle customer interactions via voice calls in a professional manner
- Resolve customer queries, issues, and complaints effectively
- Deliver excellent customer service and ensure high satisfaction levels
- Maintain accurate records of customer interactions
- Follow company processes and quality standards
Eligibility Criteria
- Qualification : Any Graduate
- Experience : Minimum 6 months of documented experience in customer handling
- Language Skills : Exceptional English communication (Versant Level 5 required)
- Technical Skills : Basic computer knowledge and understanding of BPO operations
Key Skills
- Robust verbal communication
- Active listening and problem-solving skills
- Customer-centric approach
- Ability to work in a fast-paced environment