- Oversee day-to-day resort operations.
- Ensure all departments operate efficiently and meet service standards.
- Monitor resort facilities and coordinate maintenance activities.
- Ensure compliance with health, safety, and local regulations.
Guest Experience
- Maintain exceptional guest satisfaction levels.
- Handle guest complaints and resolve issues promptly.
- Monitor online reviews and implement service improvements.
- Develop programs and activities to enhance guest experiences.
Staff Management
- Recruit, train, supervise, and evaluate employees.
- Schedule staff and manage workforce requirements.
- Foster a positive and productive work environment.
- Conduct performance reviews and coaching sessions.
Sales and Marketing Support
- Collaborate with marketing teams on promotions and packages.
- Develop relationships with travel agents, corporate clients, and event organizers.
- Monitor market trends and competitor activities.
Inventory and Procurement
- Oversee purchasing of supplies and equipment.
- Manage vendor relationships and contracts.
- Ensure adequate inventory levels across departments.
Required Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- 3-7+ years of experience in hospitality, hotel, or resort operations.
- Experience in supervisory or management roles.
Required Skills :
- Leadership and team management.
- Customer service excellence.
- Budgeting and financial management.
- Problem-solving and decision-making.
- Communication and interpersonal skills.
- Knowledge of hospitality management software.
- Organizational and time-management abilities.
Preferred Qualifications
- Certification in hospitality management.
- Experience managing luxury resorts or large hospitality properties.
- Knowledge of multiple languages.
Typical Working Conditions
- Full time position with flexible hours.
- May require weekends, holidays, and evening shifts.
- Frequent interaction with guests, staff, and vendors.