Responsible for resolving complex technical issues related to Saviynt's IAM platform, ensuring clients' security, compliance, and access control needs are met. Job Description : - Troubleshoot and resolve complex technical issues related to Saviynt\\'s platform.\ \
- Collaborate with clients and cross-functional teams to address IAM challenges and provide solutions.\ \
- Manage and maintain Saviynt\\'s IAM systems and configurations.\ \
- Resolve tickets escalated from L1/help desk including user access issues, provisioning issues, configuration errors and providing timely resolution to the logged tickets\ \
- Implement minor configuration changes such as modifying workflows or updating roles to fix the issues\ \
- Run access recertification campaigns, generate and share ad hoc reports\ \ \
- Work closely with L3 resource for escalated issues \ \
- Assist in knowledge sharing and training of L1 support and clients on Saviynt\\'s IAM platform.\ \
- Run health checks and share reports\ \
- Participate and contribute to requirement gathering activities\ \
- Collaborate with L3 resource to work on integration/connector related issues which require heavy configuration change\ \
- Monitor/analyze the logs for any errors, debug and troubleshoot issues related to Saviynt EIC\ \
- Customize reports as per requirement\ \
- Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.\ \
- Ensure security, compliance, and access control requirements are met through Saviynt.\ \
- Utilize scripting languages and tools to automate IAM processes and tasks.\ \
- Participate in the continuous improvement of IAM support processes and best practices.\ \