Job Purpose: To deliver high-quality customer support by handling inbound and outbound interactions,
ensuring seamless communication, accurate information dissemination, and superior customer
experience aligned with service standards.
Key Responsibilities:
- Handle inbound and outbound calls efficiently and professionally.
- Address customer queries, complaints, and service requests with accuracy and empathy.
- Provide product, order, and service-related information to customers
Communication Skills
- Strong verbal communication skills with clarity and confidence
- Ability to communicate with a neutral accent across languages
- Active listening and problem-solving ability
Language Proficiency (mandatory)
- English
- Kannada
- Telugu
- Tamil
- Malyalam
Behavioural Expectations:
- Customer-first mindset with high service orientation
- Solid team collaboration and adaptability
- High level of professionalism, discipline, and accountability