Location : Chennai, Tamil Nadu

Company : Skillveri Training Solutions Pvt. Ltd.

Experience : 0 - 2 Years

Employment Type : Full-Time

Working Hours : Monday to Friday | 9:30 AM - 6:30 PM

About Skillveri

Skillveri is a world-leading company that builds immersive XR-based skill training simulators used in welding, electrical, and industrial sectors across India. As a company at the cutting edge of XR, we serve geographies across the globe including North America and Europe. We are looking for an enthusiastic and customer-focused XR Support Engineer, who is passionate about technology, enjoys interacting with customers, and is eager to build a career in the exciting world of XR technologies, immersive learning systems, and advanced hardware and software solutions.

This role provides an opportunity to work directly with customers across India, gain hands-on experience with cutting-edge XR technologies, and contribute to delivering exceptional customer experiences.

Roles & Responsibilities

- Become an expert in the company’s XR technology products by understanding their operation, setup, demonstrations, troubleshooting, and customer usage.
- Provide remote technical assistance to customers through calls, video meetings, and other online support platforms.
- Understand customer concerns, identify issues, provide appropriate solutions, and coordinate with internal teams whenever required.
- Assist customers in effectively adopting and utilizing XR hardware and software solutions.
- Manage customer support tickets and ensure timely updates and closure as per defined service standards.
- Build and maintain strong customer relationships through regular follow-ups and professional communication.
- Maintain accurate customer databases, service records, support history,



and other operational documents.
- Create and maintain technical documents, user guides, FAQs, standard operating procedures (SOPs), and internal knowledge resources.
- Travel across India for XR product demonstrations, installations, customer training sessions, maintenance activities, and other customer support requirements.
- Learn and perform basic hardware setup, configuration, servicing, and operational support activities whenever required.
- Support customers across different geographical locations and time zones based on project and business requirements.
- Collaborate with cross-functional teams to improve customer experience, product adoption, and operational efficiency.
- Take ownership of assigned responsibilities and adapt to new challenges in a dynamic and fast-growing technology environment.

Required Skills & Qualifications

- Any Diploma, Bachelor’s Degree, or equivalent qualification (Engineering, Science, Arts, Commerce, or related disciplines). While the role is technical in nature, a learning attitude and communication skills are more important. Therefore non-engineers with a passion for technology and customer interaction are also encouraged to apply.
- 0-2 years of experience in customer support, technical support, field support, customer success, or similar roles.
- Excellent verbal communication skills in Hindi and English ,



with the ability to comfortably interact with customers from different regions across India.
- This role will involve conversing in Hindi and occasionally travelling to Hindi speaking regions of India, hence comfort with spoken Hindi is necessary. Written Hindi skills are not mandatory.
- Strong willingness to learn XR technologies, hardware products, and new technical concepts.
- Comfortable handling customer interactions through calls, video meetings, and remote support platforms.
- Willingness to travel across India based on customer, project, and business requirements.
- Solid problem-solving skills, analytical thinking, and a customer-first attitude.
- Ability to work independently, manage multiple responsibilities, and prioritize tasks effectively.
- Individuals who enjoy working with technology, customers, and hands-on field activities.

Why Join Skillveri?

- Skillveri is a global pioneer in XR Technologies whose clients have included TATA Motors, Siemens, Asian Paints, Yamaha, KIA, Maruti Suzuki apart from dozens of other business titans.
- You will be working with a tech team that works on state of the art technologies and is renowned world wide for its products.
- The exposure you get will be peerless and have a steep, accelerated learning curve.
- You will provide support to Fortune 500 companies which are known for best practices which Skillveri helps deliver.
- Receive hands-on training and practical experience in customer success, XR technology support, field operations, and product deployments.
- Build a strong career in a rapidly growing technology company where your contribution directly impacts customer experience and organizational growth.

Pay: ₹240,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Customer Support Engineer (Chennai)
🏢 Skillveri Training Solutions
📍 Chennai