- Provide remote and telephonic support to TallyPrime users.
- Troubleshoot software, data, and configuration-related issues.
- Assist clients with TallyPrime features and usage.
- Maintain support tickets and customer records.
Client Relationship Management
- Follow up with customers to ensure timely issue resolution.
- Maintain strong relationships with existing clients.
- Handle customer queries professionally and effectively.
AMC & Renewal Management
- Coordinate AMC and TSS subscription renewals.
- Follow up with existing and expired customers for renewals.
- Maintain renewal schedules and customer databases.
Upselling & Lead Generation
- Identify opportunities for Tally customization, cloud solutions, and related services.
- Generate leads through customer interactions.
- Explain service offerings and perks to clients.