Experience: 1-5 Years (Freshers with relevant background can apply)
Employment Type: Full-time
About the Role
We are looking for a Customer Advisor who will act as the Single Point of Contact (SPOC) for customers at our centre. This role is focused on delivering a seamless, guided, and high-quality customer experience from entry to exit.
Key Responsibilities :
- Manage the end-to-end customer experience at the centre
- Guide and assist customers throughout their visit
- Handle customer queries, including basic technical questions
- Provide clear and accurate information about services and products
- Coordinate with internal teams to ensure smooth operations
- Conduct post-visit follow-ups to enhance customer satisfaction
- Resolve customer concerns and escalations promptly
- Maintain high service quality and proper documentation standards
What we are looking for :
- 1-5 years of experience in customer service, hospitality, or related roles
- Freshers with degrees in Biotech, Biology, or medical-related fields are encouraged to apply
- Strong communication and interpersonal skills
- Excellent customer handling abilities
- Proficiency in English and local language (mandatory)
- Ability to multitask and work in a fast-paced workplace
Why Join Us?
- Opportunity to work in a customer-centric, growth-focused environment
- Exposure to healthcare/tech-driven services
- Great learning and career development opportunities