- Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.
- Solicit sale of additional or new products and services.
- Examine whether the necessary changes were made in so as to resolve the customer’s problems.
- Cancel accounts and inform customers about claim investigation results.
- Keep the customers well-informed and satisfied every time.
- Maintain strong customer relationships.
- Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
- Send mails, newsletters, and other correspondence forms to customers.
- Protect the company reputation.
- Offer price quote information to prospective clients.
- Multi-tasking
- Pacify difficult customers and handle their problems
- Have effective verbal and non-verbal communication skills
- Willingness to provide assistance
- Approachable
- Basic typing skills
- Basic computer skills
- Able to work in flexible work timings
- Sound judgment skills with good listening abilities
- Able to cope with a fast-paced work workplace
- Resolve problem efficiently after critically analyzing situations
Qualification & Experience :
- Excellent communication and interpersonal skills.
- Accuracy and attention to detail
- Good command of English.
- Basic computer knowledge is necessary.
- Ability to communicate, present and influence effectively.
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits :
- Health insurance
Ability to commute/relocate:
- Lucknow, Uttar Pradesh (Lucknow): Reliably commute or planning to relocate before starting work (required)