NOC Engineer : Job ID : NOC-ETP-Pun-1292

Location : Pune

Job Description - 24×7 NOC Engineer (NOC) - We are looking for a 24×7 NOC Engineer (NOC) to ensure the availability, performance, and reliability of production systems. This role is hands-on across monitoring/observability, incident response, troubleshooting, and automation, working closely with engineering and infrastructure teams to reduce downtime and improve operational excellence. - Shift / Support Model : 24×7 rotational shifts (including nights/weekends) with on-call participation as required. - Key Responsibilities

- Alert creation, tuning, and noise reduction
- Provide L1/L2 incident response in a 24×7 setting; triage alerts, restore service quickly, and manage escalations.
- Perform deep troubleshooting across Linux systems, Kubernetes workloads, infrastructure components, and network paths.
- Conduct log analysis using Newrelic/ELK (and/or similar platforms) to identify patterns, correlate events, and support root cause analysis.
- Build and enhance automation for routine operational tasks, alert remediation, and reporting using Python and Bash .
- Manage infrastructure changes using Terraform and follow Infrastructure-as-Code practices (review, version control, rollback readiness).
- Support Kubernetes platform operations by assisting with deployments, performing cluster/service health checks, executing scaling and recycling activities, monitoring capacity and performance, and troubleshooting issues.
- Maintain clear runbooks, SOPs,



and shift handover notes; ensure knowledge is captured and reusable.
- Partner with engineering and cloud/infrastructure teams to improve reliability through post-incident reviews, problem management, and continuous improvements to observability.

Must-have Skills

- Monitoring & Observability : New Relic, Datadog, Grafana; strong alert triage and dashboarding skills.
- Linux : administration fundamentals, process/service troubleshooting, permissions, performance basics.
- Automation & Scripting : Bash and Python for operational tooling and automation.
- Infrastructure as Code : Terraform (hands-on).
- Containers : Kubernetes (workload troubleshooting, cluster concepts).
- Networking : TCP/IP basics, DNS, HTTP/HTTPS, load balancing concepts, connectivity troubleshooting.
- Log Analysis : ELK (or equivalent), querying/correlation for RCA support.

Secondary Skills

- Cloud infrastructure fundamentals (AWS/Azure/GCP).
- Good communication skills: clear incident updates, shift handovers, and stakeholder coordination. - Qualifications & Experience
- Bachelor’s degree (B.Tech/B.E., MCA) or equivalent practical experience.
- 4-6 years of experience in SRE / NOC / Production Support / DevOps / Infrastructure Operations.
- Experience working in a shift-based operations environment with strong ownership and urgency.
- Ability to document clearly (runbooks, post-incident notes) and collaborate effectively with cross-functional teams.

📌 Noc Engineer (Pune)
🏢 BridgeNext
📍 Pune