AU Small Finance Bank Limited
Relationship Officer Home Loan
Office Location: Handling delinquent accounts, managing bucket-collections as per line of business
Generate qualified business leads through various sourcing channels such as OEM exchange outlets, used vehicle dealers, commercial associates, and referrals. Achieve monthly, quarterly, and annual volume and value targets as per defined performance metrics. Ensure the empanelment and regular servicing of sourcing channels to maintain a steady flow of business. Prospect and convert both new and existing customers to generate incremental sales. Ensure timely collection of post-disbursement documents and monitor deferrals to minimize operational risks. Responsible for collections during the initial six months from self-sourced customers to ensure healthy portfolio performance. Conduct asset verification and track early default or non-starter cases for appropriate action. Deliver timely and effective customer service, fostering strong relationships to promote repeat and referral business.

Execute the company's product and pricing strategy effectively in day-to-day operations. Build and maintain strong relationships with sourcing partners including dealers, commercial associates, and referral agents. Provide prompt and professional responses to customer service requests and ensure high levels of customer satisfaction. Act as a brand ambassador by promoting the company's values and maintaining a skilled presence in the market. Ensure all customer interactions and documentation are handled in compliance with internal policies and regulatory requirements. Monitor and report any deviations in the onboarding process, documentation gaps, or operational risks to the appropriate teams.



Support internal audits, compliance reviews, and asset verification activities as required. Gather market intelligence and share feedback with relevant teams to help refine products, pricing, and sourcing strategies. Promote ethical sales practices and contribute to a healthy and collaborative team culture. Maintain accurate records of interactions, leads, and closures in the company's CRM or reporting systems.

Field specialization:
Academic score:
Required Training/s:
Required Work Experience
Years of experience: Key Performance Indicators: Business Volume, Lead Conversion Rate, Channel Productivity, Customer Acquisition Cost, Portfolio Quality, Collection Efficiency, Asset Verification Accuracy, Documentation Compliance, Customer Satisfaction Score, Channel Engagement Score, CRM Compliance, Referral & Repeat Business Rate
adept at handling digital business apps and software 4. eager to learn and grow as a banking professional 6. Familiarity with Digital applications 3. Target Market Knowledge - Local Area geography familiarity 4. Ability to do detailed data collection/recording
Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Ability to do extensive field travel/work 4. Valid Two-Wheeler Driving License 2. Positive reference check and clear civil report
Work Environment Details: 90% - Field, 10% - Office
Travel: High
Work Permit:
Contract Types: Permanent
Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc. Submit Daily Call Report (DCR) by end of day.

📌 Customer Service Advisor - Sales and Service (Permanent) (Secunderabad)
🏢 AU Small Finance Bank
📍 Secunderabad