About Rentokil PCI: Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
Business Development (Sales):
Achieve sales targets as per the branch's approved business plan
Execute sales promotion activities within the assigned territory
Ensure all Sales KPIs are achieved on a month-on-month basis
Prepare and regularly update the Monthly Performance Grid (MPG) Customer Service:
Ensure high-quality service delivery to all customers
Maintain strong liaison and communication with clients
Address customer complaints and work with Operations and Back Office to resolve them effectively
Conduct detailed site inspections and SRAs
Set realistic and accurate customer expectations regarding pest management services
Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
Share cost sheets and material requirements with Operations; Ensure new sales are visible in iCABS for planning and execution via Service Companion
Punch new sales in SRA on time to allow sufficient lead time for planners; Avoid making direct service scheduling commitments to customers without planner confirmation Administration & Accounts:
Coordinate with the Back Office for accurate and timely invoicing
Share costings and customer expectations with Operations in advance
Ensure timely submission of collections and review daily billing status with the Back Office team. Maintaining Systems and MIS
Ensure timely and accurate updates in all sales-related systems
Prepare daily and monthly sales reports Maintain an updated and organised customer database Key Result Areas:
Business Development (Sales)
Calls / Survey / Quotations/ PDSA as per the Regional plan
Collection & DSO
Solid interpersonal and networking abilities
Any Graduate Proficient in MS-Office/G-Suite
Minimum 0-2 years of direct sales experience in Facilities Management services
Minimum 0-2 years of experience in home products, home services, or residential cleaning services (preferred)
Service