Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.
What's been key to our success Our people—we value everyone's unique perspective and energy they bring to the organization. Ready to join a team where innovation meets collaboration If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST) .
In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board's key accounts.
The Premium Support team plays a pivotal role in Board's Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings,



our Support Specialists are expected to maintain a strong grasp of our customers' ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.
Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions
Provide Reactive support for existing customers if/when questions/issues in their existing application arise
Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field
Previous Support or Consulting experience with EPM, Supply Chain, FP&A; or Retail planning software
Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial
Knowledge of SQL advantageous
Robust troubleshooting, root-cause analysis and reverse engineering capacity

📌 Consultancy Support Officer (Mumbai)
🏢 Board
📍 Mumbai