Designation - Customer Care Executive
Qualification - Any Graduate
Experience - 0 - 2 years
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set recent standards in customer service. industry-leading operations through best practices, innovation, and digital technologies. Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
The Customer Care Executive is responsible for contact management to strengthen the
customer relationship which is the key to retention.
~ To support the branches for retention, and renewals & increase the branch revenue via
Compliant Management- To identify & resolve the customers' complaints within the specific
Alert Account Management- To identify the alert customer & bring the possibility of the
revival of the accounts
Conduct regular reviews & terminate the non-revival accounts
Should be able to analyse data and over the challenging areas to improve
month-on-month performance.
~ Should be able to share the monthly dashboard with the analysis and recommendations