Why Work HereHeadquarters is in Charlotte, NCRecently expanded to nearshoreisolved ranked for SMB Payroll in 2023 Sapient ReportVoted top places to work in USA 2025Job DescriptionThe Dynamics Administrator supports the configuration, administration, and day-to-day maintenance of our Microsoft Dynamics 365 Customer Service environment. Based in our India office and working under the direction of and in partnership with the US-based Dynamics Administrator, this role helps execute process updates, build and test configurations, support existing integrations and automations, and maintain system documentation. This is a growth-oriented position: the successful candidate will deepen their Dynamics 365 and Power Platform skills over time and take on increasing ownership as they developCore Job Duties Assist in building and deploying configuration changes (custom fields, forms, views, dashboards, security roles) following established best practices and under guidance from the senior administratorSupport day-to-day administration of Dynamics 365 Customer Service, including user setup, security roles, and routine maintenanceHelp write and execute test plans and perform system validation testing for new release previews and customizationsRespond to and triage incoming issues (access, data accuracy, performance), resolving routine items and escalating complex problems to the senior administratorBuild and maintain simple automations and workflows using Power Automate and the Power PlatformWork with Dataverse tables, relationships, and data to support configuration, data quality, and reporting needsMonitor, troubleshoot, and support existing third-party integrations and data flows, escalating issues that require build or architecture changesAssist with data tasks in Excel (cleanup, validation, imports/exports, pivot analysis)Create and maintain system documentation, including configuration notes, test cases, and admin/how-to guidesCollaborate with US-based team members across time zones, participating in handoffs, stand-ups, and knowledge-sharingProactively build knowledge of Dynamics 365 and the Power Platform and share what you learn with the teamJob ComplexityWorks on assignments that are semi-routine to moderately complex in nature.



Applies working knowledge of Dynamics 365 and the Power Platform to defined problems with some latitude, and escalates non-routine issues. Exercises judgment within established guidelines and best practicesInteractionWorks closely with the US-based Dynamics Administrator and functional teams. Communicates clearly across time zones; asks questions and seeks guidance appropriately.SupervisionWorks under the general supervision and guidance of the Senior Manager – Intelligent Business Systems. Does not supervise others.ExperienceTypically requires 2–4 years of related experience (Dynamics 365, Power Platform, CRM, or business-systems administration) with a Bachelor's degree, or equivalent experience.Minimum Qualifications 2–4 years of hands-on experience with Microsoft Dynamics 365 and/or the Power Platform (or comparable CRM / business-systems experience)Working knowledge of the Microsoft Power Platform (Power Apps, Power Automate)Familiarity with Dataverse (tables, relationships, basic data modeling)Strong Microsoft Excel skills (pivot tables, lookups/formulas, data cleanup)Understanding of how integrations and data flows move data between systems, and willingness to help support and troubleshoot themAbility to follow documented processes and produce clear, accurate documentationGood written and verbal English communication skills; comfortable working with a remote, US-based teamStrong attention to detail and organizational skillsAbility to manage multiple tasks and competing prioritiesWillingness to learn and grow into greater ownership over timeNice to Have:Familiarity with Dynamics 365 Customer Service concepts - cases, queues, SLAs, routing, and entitlementsMicrosoft certification relevant to the role - PL-200 (Power Platform Functional Consultant) or MB-230 (Dynamics 365 Customer Service Functional Consultant); PL-900 (Power Platform Fundamentals)



acceptable as a baselineExperience deploying changes via Dynamics solutions across multiple environments (Dev/QA/UAT/Prod)Experience with data import/migration tooling (Configuration Migration tool, Data Import Wizard, or Excel-based imports)Experience supporting or troubleshooting integrations between systemsExposure to ERP or broader business-systems conceptsWorking knowledge of Power BI and SharePointFamiliarity with responsible, governed use of AI-assisted tooling in a business environmentAbout isolvedisolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit Statementisolved is an equal prospect employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability AccommodationVisit for more information regarding our incredible culture and focus on our employee experience. Visit for a comprehensive list of our employee total rewards offerings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

📌 Dynamics Administrator II (Hyderabad)
🏢 isolved
📍 Hyderabad