GoKwik is hiring for the role of Customer Engineering Intern!
Responsibilities of the Intern:
- Support merchant onboarding and platform go-lives across Shopify, WooCommerce, and custom storefronts.
- Assist in configuring merchant accounts and implementing technical integrations.
- Troubleshoot integration and onboarding issues by analyzing logs, API responses, and platform behaviour.
- Work closely with Product, Engineering, Customer Success, and Operations teams to resolve merchant queries.
- Read and understand API documentation to support merchant implementations.
- Track onboarding milestones, dependencies, and timelines to ensure smooth execution.
- Create and maintain SOPs, documentation, and onboarding playbooks to improve operational efficiency.
- Communicate proactively with merchants throughout the onboarding journey and ensure timely resolution of issues.
Requirements:
- Pursuing or recently completed a B.E./B.Tech in Computer Science, Information Technology, or a related field.
- Strong understanding of programming fundamentals and basic scripting in any language.
- Familiar with REST APIs, JSON, webhooks, and basic web application architecture.
- Comfortable learning new technologies and reading technical documentation independently.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Strong analytical thinking and structured problem-solving approach.
- Highly organized with the ability to manage multiple tasks in a quick-paced environment.
- Curious, proactive, and willing to take ownership from day one.