- Manage change requests, incidents, and problems through the entire lifecycle from initiation to closure.
- Coordinate with stakeholders to identify root causes of issues and implement corrective actions.
- Develop and maintain documentation for change management processes, procedures, and templates.
- Ensure compliance with ITIL best practices for service delivery.
Job Requirements :
- 3-7 years of experience in Change Management or related field (e.g., Incident Management).
- Strong understanding of ITIL v3/4 frameworks for Service Lifecycle Management.
- Experience working in an MIS setting with ability to analyze data and create reports.
📌 Support (Noida)
🏢 TechBlocks
📍 Noida
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