Role & responsibilities

8+ years in IT, including strong ServiceNow consulting, process design, solutioning, and presales experience

Primary focus

Platform architecture, integration, security, data, automation, technical estimation, and end-to-end presales, service design, and value realization

Key domains

ITSM, ITOM, SPM/ITBM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management as relevant

Job Summary

Lead the end-to-end solutioning of ServiceNow opportunitiesfrom client discovery and solution design through estimation, proposal, bid defence, and transition to delivery. The role converts business and service-management needs into a practical platform roadmap, implementation approach, managed-services model, and measurable value case.

Key Responsibilities

- Lead qualification, discovery workshops, solution design, estimation, proposal development, demonstrations, bid defence, and delivery handover.
- Assess client processes, platform maturity, pain points, governance, data readiness, user experience, and transformation priorities.
- Design fit-for-purpose solutions across ITSM, ITOM, SPM, CSM, HRSD, SecOps, GRC, Asset Management, and Enterprise Service Management.
- Translate requirements into process designs, user journeys, platform capabilities, integrations, scope, roadmap, and operating model.
- Define assumptions, dependencies, risks, responsibilities, effort, team structure, commercials, and delivery approach.
- Create RFP responses, statements of work, solution narratives, estimates, benefit cases, and executive presentations.
- Work with technical, delivery, commercial, partner,



and client teams to ensure the solution is scalable, secure, commercially sound, and delivery-ready.
- Develop reusable propositions, estimation models, workshop assets, and industry-specific ServiceNow solutions.

Presales & Solution Expertise

- Strong IT service management process design experience and practical knowledge of ITIL-aligned operating models.
- Deep functional knowledge of ITSM, ITOM, and Strategic Portfolio Management / ITBM, with broader awareness of adjacent ServiceNow workflows.
- Strong experience with ServiceNow implementation, development, upgrades, maintenance, platform administration, and technical architecture.
- Hands-on knowledge of ServiceNow scripting and configuration, including JavaScript, Glide APIs, client and server-side components, security rules, flows, notifications, import sets, and custom applications.
- Deep integration knowledge covering REST, SOAP/WSDL, JSON, MID Server, Integration Hub, authentication patterns, error handling, monitoring, and integration support.
- Experience defining service catalogs, request models, CMDB governance, service mapping outcomes, asset processes, metrics, SLAs, dashboards, reporting, and Performance Analytics requirements.
- Understanding platform implementation lifecycle, upgrades,



release governance, testing, training, organizational change, adoption, and managed-service operations.
- Proven experience estimating functional scope and identifying cost drivers, risks, dependencies, exclusions, and conditions required for a credible commercial model.

Qualifications / Certifications

- Bachelor's degree in business, Engineering, Computer Science, Information Systems, or a related discipline; equivalent relevant experience may be considered.
- 10+ years of IT experience with significant ServiceNow consulting, process transformation, solutioning, or presales responsibility.
- 5+ years of IT service management process design experience and strong exposure to ServiceNow implementations or transformations.
- ServiceNow Certified System Administrator preferred; one or more relevant Certified Implementation Specialist credentials strongly preferred.
- ITIL certification is strongly preferred; process, architecture, agile, project, change-management, or business-analysis certification is advantageous.

- Experience in at least 2-3 end-to-end ServiceNow implementation or major transformation and multiple complex presales pursuits is preferred.

We invite you to apply using the link below:

https://www.jobs.global.fujitsu.com/job/ServiceNow-Presales-Solution-Architect/12801-en_US/

Looking forward to your application!

Note: Also, kindly ensure that you do not uninstall the authenticator application and keep a photo of the QR code and secret code saved with you, as these are key for processing your application.

📌 Servicenow Presales Solution Architect (Pune)
🏢 Fujitsu
📍 Pune