- Handle customer inquiries through phone, email and chats
- provide accurate product information and customer support.
- process customer orders and track deliveries.
- coordinate with internal departmetns for smooth order execution.
- maintain customer records and ensure timely follow-ups
- resolve customer queries professionally and ensure customer satisfaction.
Ideal Candidate:
- Excellent communication and interpersonal skills
- Basic knowledge of MS Office and CRM tool
- Customer-focused with a problem-solving attitude.
- Ability to multitask, stay organized and work effectively in a team