- Managing domain, process, compliance and refreshers training programs (as applicable).
- Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
- Managing content (SOPs and training materials) as per NTT/client standards.
- Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
- Reporting training progress and training dashboards to management.
Requirements for this role include:
- Overall 12+ year(s) of experience in BPO, and process training.
- 5+ year(s) of experience in the BPO that require an understanding of BPO, concepts and process.
- 5+ years(s) of experience in managing recent hire, refresher and compliance training for team members in BPO.
📌 BPO Training Manager-NTT DATA (Chennai)
🏢 NTT DATA
📍 Chennai
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