As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
You must always strive for Positive Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators).
You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
You must also participate in all Internal and External mandated trainings and/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
Also, you must maintain knowledge of the functional area and company policies and procedures.
You will also provide feedback to management concerning possible problems or areas of improvement.
Well,
we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules.
So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus!
Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!
We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.