Roles Responsibilities

- Expertise in Incident response; escalations, alarm systems video monitoring
- Analytical decision-making;
- Strong attention to detail, documentation and compliance experience
- Leverage data to identify opportunity areas, derive insights and identify patterns.
- Ability to effectively communicate business problems, solutions, results
- Proficient in Excel, PowerPoint
- Advanced skills in Deep dive and Root cause analysis
- Strong communication skills
- Excellent oral and verbal skills in English to contact customers via calls, SMS, chats, and emails
- Ability to work with stakeholders and bring a project to completion
- Strong Fraud detection techniques and case management experience
- Knowledge of video systems
- Intermediate to advanced statistical skills.
- Leverage data to identify chance areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
- Ability to process large amounts of data to derive insights and identify patterns
- Documentation and compliance

Educational Requirement

Graduate

Service Line

BPO Service Line

📌 Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru