Job Description Change Strategy Governance

- Define and implement the global change management strategy aligned with ERP roadmap and deployment waves
- Establish change governance, frameworks, and methodologies (aligned with One ERP Team model)
- Define change principles: standardization vs differentiation, adoption of global templates
- Ensure alignment with program governance (SteerCo, PMO, GPOs)

Stakeholder Engagement Alignment

- Identify key stakeholders across regions, functions, and leadership levels
- Build strong relationships with GPOs, Business Leads, and IT teams
- Drive stakeholder alignment on process standardization and transformation objectives
- Manage resistance and ensure leadership sponsorship at all levels

Communication Change Narrative

- Develop and execute a global communication plan (vision, roadmap, benefits)
- Translate ERP transformation into transparent business value messaging
- Ensure consistent messaging across regions and programs (Symphony, Legacy, Transformation)
- Support executive communication and board-level updates

Business Readiness Adoption

- Define and monitor business readiness criteria for each deployment phase
- Drive readiness assessments (people, process, system, data)
- Ensure alignment between business expectations and ERP delivery scope
- Support cutover readiness from a people and organization perspective

Training Capability Development

- Define global training strategy (role-based, digital, on-site, train-the-trainer)
- Coordinate training development with GPOs and Solution Teams




- Ensure alignment between process design and training content
- Monitor training effectiveness and user adoption

Change Network Local Deployment Support

- Establish and manage a global change network (regional/local champions)
- Enable local teams to drive adoption and feedback loops
- Ensure consistent rollout approach while allowing local adaptation where needed

Adoption Measurement Continuous Improvement

- Define KPIs for adoption and change effectiveness
- Monitor user adoption, system usage, and process compliance
- Identify gaps and implement corrective actions
- Capture lessons learned and feed into future rollout waves

Roles Responsibilities Training Capability Development Change Network Local Deployment Support Adoption Measurement Continuous Improvement Technical Requirement

- Bachelor's or Master's degree in Business, IT, Organizational Change, or related field
- 8-12+ years of experience in Change Management, preferably in ERP/SAP programs
- Proven experience in large-scale global transformation programs
- Strong understanding of ERP (SAP S/4HANA preferred) and business processes
- Experience working in matrix and global environments
- Familiarity with change methodologies (e.g., Prosci, ADKAR) is a plus
- Strong communication and stakeholder management skills
- Fluent in English (additional languages are a plus)

Educational Requirement

- Bachelor of Engineering

Preferred Skills

- Foundational->Consulting - Change Management->Change Management,Technology->Mobile Testing->Mobile Automation Testing

Service Line

- Infosys Consulting

📌 Test Automation Lead (Chennai)
🏢 Infosys
📍 Chennai