Roles Responsibilities General Skills (Communication and Soft Skills)

- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
- Ability to empathize and relate to customers
- Prioritize the customer's needs and concerns throughout the call
- Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer's needs and considering business impact
- Can structure a call in an organized,efficient, and professional manner which is easy to understand by the customer
- Ability to present oneself as positive,polite, and professional throughout the call

Technical Skills

- Basic knowledge and understanding of overall client process
- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
- Comes up with current idea/s to improve own work area
- Technical functional knowledge - possesses technology savviness and adept in adapting to any changes in tools and processes

Educational Requirement

BCom

Preferred Skills

- Customer Service->Regular Customer Service

Service Line

- BPO Service Line

📌 Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru