Key responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Address customer concerns and resolve issues in a friendly and efficient manner
- Maintain up-to-date knowledge of the company's products and services
- Escalate complex customer issues to the appropriate department
- Document all interactions with customers in a explicit and concise manner
- Strive continuously to improve customer satisfaction and loyalty
- Handle all the returns, NDR, and RTO

Skills & Requirements:

- We are seeking a highly organized and empathetic candidate to provide exceptional support to our customers
- The ideal candidate will have a passion for helping others and a proven track record in customer service
- They should be able to communicate effectively,



both verbally and in writing, and have strong attention to detail
- A positive attitude and a desire to continuously improve are essential for success in this role

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400054, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Customer support: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 The Indian Ethnic
📍 Mumbai