Role & responsibilities

- Provide L1/L2/L3 application support for pharmacy and healthcare applications.
- Troubleshoot and resolve application incidents related to pharmacy systems, EMR, and EHR platforms.
- Analyze and resolve issues related to prescription processing, medication orders, dispensing workflows, and patient medication records.
- Perform Root Cause Analysis (RCA) for recurring incidents and production issues and recommend permanent corrective actions.
- Monitor application performance, investigate system errors, and ensure adherence to SLAs.
- Support EMR/EHR integrations with pharmacy management systems and other healthcare applications.
- Work with healthcare interfaces, APIs, HL7 messages, and FHIR standards, where applicable.
- Collaborate with development, infrastructure, database, QA, and healthcare operations teams to resolve complex issues.
- Manage incident, problem, and change requests using ITSM tools such as ServiceNow or Jira.
- Prepare incident reports, RCA documentation, knowledge articles, and support documentation.
- Participate in application testing, release validation,



deployment support, and post-production monitoring.
- Ensure compliance with healthcare data privacy, security, and patient information handling requirements.

Required Skills and Experience

- Experience in Pharmacy Application Support, Healthcare IT Support, or Healthcare Application Management.
- Hands-on knowledge of EMR/EHR systems and pharmacy-related workflows.
- Experience in incident management, problem management, troubleshooting, and RCA.
- Understanding of prescription management, medication orders, pharmacy claims, and dispensing workflows.
- Knowledge of healthcare data exchange standards such as HL7 and FHIR is preferred.
- Experience with ticketing tools such as ServiceNow, Jira, or similar ITSM platforms.
- Basic knowledge of SQL and database troubleshooting is an advantage.
- Strong analytical, communication, documentation, and stakeholder management skills.
- Ability to work in a production support workplace and meet defined SLAs.

📌 Pharmacist (Noida)
🏢 NTT DATA
📍 Noida