Capita is hiring for Executive Customer Management role .
Job Description:
We are looking for a Customer Support Executive - Web Chat Process with a minimum of 1 year of experience in chat/customer support. The candidate will be responsible for assisting customers through web chat, resolving queries promptly, and delivering an excellent customer experience.
Key Responsibilities:
Handle customer interactions via web chat in a qualified and timely manner.
Resolve customer queries, concerns, and complaints efficiently.
Provide accurate information about products, services, and processes.
- Candidate Requirements:
- Minimum 1 year of experience in Web Chat or Customer Service Process.
- Excellent written communication and typing skills.
- Good grammar, spelling, and comprehension skills.
- Ability to handle multiple chats simultaneously.
- Strong problem-solving and customer-handling skills.
- Basic computer knowledge and proficiency in MS Office.
- Willingness to work in rotational shifts and weekends, if required.
- - Education: Graduate in any discipline.
Shift timings: 5 days working - UK window.
Walkin Time :
21st Oct 2026, 12:30 pm To 3:30 pm
Interested candidates can visit office on given time.