Mergen Telecom (OPC) PVT LTD is looking for enthusiastic and customer-focused candidates to join our International Voice Process - Outbound Sales as Process Associates. The ideal candidate should have good English communication skills, a customer-oriented approach, and the ability to work comfortably in a night shift.
Key Responsibilities
- Handle international customer calls professionally and efficiently.
- Assist customers with internet transfer-related queries and requirements.
- Understand customer needs and provide accurate information and solutions.
- Maintain a professional and positive approach during customer interactions.
- Follow defined call handling procedures, quality standards, and process guidelines.
- Maintain accurate records and update customer information as required.
- Achieve assigned productivity, quality, and performance targets.
- Escalate customer issues to the appropriate team whenever required.
- Maintain valuable attendance and adherence to shift timings.
Required Skills
- Excellent verbal and written English communication skills.
- Good listening and interpersonal skills.
- Customer-focused attitude with a professional approach.
- Ability to handle customer queries confidently.
- Basic computer knowledge.
- Comfortable working in a night shift from 8:00 PM to 5:00 AM.
- Ability to work under performance and productivity targets.
- Freshers and candidates with relevant international voice process experience can apply.
Preferred Skills
- Previous experience in an international voice process or customer service is preferred.
- Experience handling international customers will be an added advantage.
- Good problem-solving and communication skills.
Work Benefits
- 5 Days Working
- 2 Days Weekly Off
- Night Shift
- Opportunity for career growth
- Training and development
Professional work environment
📌 Walk-in || International Voice Process Executive (Bengaluru)
🏢 Mergen InfoTech
📍 Bengaluru
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