- Handle inbound calls from patients, providers, and pharmacies.
- Check medication status and prescription updates.
- Assist with Perks Verification (BV), Prior Authorization (PA), and Patient Assistance Programs (PAP).
- Explain insurance coverage and treatment-related information in a simple way.
- Answer patient queries with empathy and professionalism.
- Update patient information and document call details accurately.
- Research information across multiple systems while on calls.
- Meet call center metrics such as quality, productivity, and customer satisfaction.
📌 Pharmacy Patient Care Coordinator (Bengaluru)
🏢 Allegis Group
📍 Bengaluru
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