Job Summary

Have you been wanting to get into IT but don t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem Want a chance to see lots of career options up close before you choose your path forward Then there s a good chance you ll love being a Customer Service Representative at Kyndryl.

Responsibilities

- Assist customers in resolving technical and service-related issues through effective problem-solving and troubleshooting.
- Serve as the face and voice of Kyndryl, delivering exceptional customer service and support to customers.
- Communicate with customers across multiple channels, including chat, email, and Microsoft Teams.
- Provide concierge-level customer care while ensuring a positive and qualified support experience.
- Manage multiple customer requests and priorities in a fast-paced, dynamic environment.
- Collaborate with back-office and support teams to escalate and resolve complex customer issues.
- Build strong relationships with customers through empathy, professionalism, and excellent communication skills.
- Work alongside experienced team members and mentors to continuously develop technical and business knowledge.
- Develop expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms.
- Participate in training programs and earn industry-recognized certifications, including Microsoft, Azure, and Google Cloud.




- Continuously enhance customer service, technical support, communication, and problem-solving skills while advancing your career in technology.

Being You

You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.

Requirements

- Graduate with 0 to 1 year experience.
- Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
- Effectively communicating with users and team members.
- Strong analytical skills required for resolving technical issues efficiently.
- Excel and Microsoft Word& Microsoft Teams

Preferred Skills and Experience

- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Representative - IAM (Bengaluru)
🏢 Kyndryl
📍 Bengaluru