About the role You ll build Virtual Agent topics and conversation flows, tune NLU models, and develop Now Assist / GenAI skills. You ll work within defined governance guardrails and human-oversight designs set by the squad s Technical Architect.
Responsibilities
- Build and maintain Virtual Agent topics and conversation flows
- Train and tune NLU models against real usage data
- Develop Now Assist / GenAI skills within agreed guardrails
- Implement conversational UX scripting and testing
- Support human-in-the-loop review points and fallback paths designed by the architect
- Contribute to conversational analytics and continuous improvement of resolution quality
Requirements
- Virtual Agent Designer experience
- NLU training/tuning experience
- GenAI/Now Assist skill-building experience
- Comfortable working within defined governance and responsible-AI guardrails
Desirable
- Hands-on ServiceNow AI Agent Studio experience
- Prior involvement in a governed agentic workflow pilot
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.