Job Summary

We are seeking a skilled Desktop Engineer responsible for providing technical support, troubleshooting hardware and software issues, maintaining desktop and laptop infrastructure, and ensuring end-user productivity. The ideal candidate should have knowledge of operating systems, software installation, networking fundamentals, Linux basics, hardware troubleshooting, and desktop/laptop assembly.

Key Responsibilities

1. Operating System Administration

- Install, configure, and troubleshoot Windows 10/11 operating systems.
- Perform OS upgrades, patch management, and system updates.
- Troubleshoot boot issues, user profile problems, and performance-related concerns.
- Manage system settings, drivers, and peripheral devices.
- Basic administration and troubleshooting of Linux operating systems (Ubuntu, CentOS, Red Hat).

2. Software Installation & Support

- Install, configure, and upgrade software applications.
- Troubleshoot application-related issues and compatibility problems.
- Support Microsoft Office, Microsoft 365, Adobe Acrobat, web browsers, VPN clients, and business applications.
- Manage software licensing and version compliance.
- Assist users with application setup and usage.

3. Network Support (Basic Knowledge)

- Understand TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi concepts.
- Troubleshoot internet connectivity and network access issues.
- Diagnose printer connectivity and network-sharing problems.
- Perform basic network testing using tools such as:
- Ping
- Tracert
- Nslookup
- Ipconfig
- Netstat

- Coordinate with network teams for complex network-related incidents.

4. Linux Basics

- Basic installation and configuration of Linux operating systems.
- User and permission management.
- File system navigation and administration.
- Service and process monitoring.
- Basic command-line troubleshooting.
- Log analysis and system health checks.

5. Hardware Troubleshooting & Assembly





- Assemble and upgrade desktop systems.
- Install and replace hardware components such as: RAM, HDD/SSD, Motherboard, CPU, Power Supply Unit (PSU), Network Cards
- Diagnose and resolve hardware failures.
- Troubleshoot laptops, desktops, printers, scanners, and peripherals.
- Perform preventive maintenance and hardware health checks.
- Coordinate warranty claims and hardware replacements.

6. Troubleshooting & Incident Management

- Diagnose and resolve hardware, software, OS, and connectivity issues.
- Provide remote and onsite support to end users.
- Handle incidents and service requests within defined SLAs.
- Perform root cause analysis for recurring issues.
- Maintain troubleshooting documentation and knowledge base articles.

7. Asset & Inventory Management

- Track IT assets including desktops, laptops, monitors, and accessories.
- Maintain inventory records and asset lifecycle management.
- Coordinate asset allocation, replacement, and disposal activities.

Required Technical Skills

Operating Systems

- Windows 10/11
- Windows Server Basics
- Linux (Ubuntu/CentOS/Red Hat)

Desktop Support

- OS Installation & Configuration
- Software Deployment
- Patch Management
- System Troubleshooting

Networking

- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi Troubleshooting

Hardware

- Desktop Assembly
- Laptop Troubleshooting
- Hardware Upgrades
- Peripheral Support

Tools

- Remote Desktop
- TeamViewer
- Any Desk
- ServiceNow /Jira /Remedy
- Microsoft Office 365

Desired Soft Skills

- Solid analytical and troubleshooting skills
- Excellent communication and user support abilities
- Ability to prioritize multiple tasks effectively
- Customer-focused approach
- Documentation and reporting skills
- Team player with problem-solving mindset

Qualification

- T.Y.B.COM, Diploma , IT, Electronics, or related field.
- 6 months to 1-5 years of experience in Desktop Support
- Relevant certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation will be an added advantage.

📌 Desktop Support Engineer (Thane)
🏢 QualityKiosk Technologies
📍 Thane