- Oversee housekeeping operations and ensure cleanliness standards are maintained across the facility.
- Manage pantry, cafeteria, and employee amenity services.
- Coordinate pest control, waste management, and hygiene-related activities.
- Ensure smooth functioning of reception and front-office services.
- Conduct regular facility inspections and implement corrective actions wherever required.
Vendor Management
- Supervise and manage soft service vendors and contractual manpower.
- Monitor vendor performance against agreed service levels (SLAs).
- Validate attendance, billing, and invoicing of service partners.
- Ensure adequate staffing and grooming standards among vendor personnel.
Client & Occupant Management
- Address employee and client concerns related to facility services.
- Ensure timely closure of service requests and complaints.
- Build strong relationships with client stakeholders and drive customer satisfaction.
- Conduct workplace experience initiatives and engagement activities.
Compliance & Safety
- Ensure adherence to EHS guidelines and company policies.
- Maintain records related to housekeeping audits, pest control, waste disposal, and statutory compliance.
- Support emergency preparedness and business continuity initiatives.
Reporting & Administration
- Prepare daily, weekly, and monthly operational reports.
- Track service performance metrics and improvement actions.
- Manage inventory of housekeeping and pantry consumables.
- Support budget monitoring and cost-control initiatives.
Desired Candidate Profile
Education
- Graduate in any discipline.
- Diploma/Certification in Facility Management will be an added advantage.
Experience
- Experience in Facility Management, Administration, Hospitality, or Soft Services Operations.
- Experience managing corporate offices, commercial buildings, IT parks, or multinational client facilities preferred.
Skills Required
- Strong knowledge of housekeeping and soft service operations.
- Vendor and team management experience.
- Customer-centric approach with excellent communication skills.
- Valuable understanding of workplace safety and compliance requirements.
- Proficiency in MS Excel, Outlook, and PowerPoint.
Key Competencies
- Strong interpersonal and stakeholder management skills.
- Problem-solving mindset and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- High level of ownership and accountability.