- Provide technical support to customers via phone, email, or chat for issues related to software products.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify solutions for complex technical issues.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 0-3 years of experience in technical customer support or similar role.
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work effectively in a fast-paced setting with multiple priorities.
- Basic knowledge of computer hardware, networking, and software troubleshooting techniques.