- Design and deliver training programs for current hires, focusing on product knowledge, customer service, and soft skills.
- Develop and maintain process documentation to ensure consistency across teams.
- Collaborate with team leaders to identify areas of improvement and implement changes to increase throughput.
- Provide coaching and feedback to trainees, ensuring they meet performance expectations.
Job Requirements :
- 2-4 years of experience in BPO or call center environment.
- Strong understanding of OJT (On-the-Job Training), TNA (Training Needs Analysis), TTT (Train-the-Trainer) methodologies.
- Experience with product training, process training, and customer service training preferred.
📌 Process Trainer (Hyderabad)
🏢 IntouchCX
📍 Hyderabad
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