Role & responsibilities:

- To deliver friendly, effective customer service and to create a warm and welcoming atmosphere for all our visitors.
- Manage Visitors, Guests and Conferences.
- Greeting the visitors and assisting them by providing the information needed or referring them to the respective departments / officials.
- Attending to walk in customers / candidates.
- Handling customer grievances / complaints and directing them to proper departments / officials for resolution.
- Answers all incoming calls, takes messages and transfers callers to the appropriate department / officials.
- Connecting branches / RO / ZO / HO and attending intercom queries.
- Manages confidential information with discretion always.
- Manage Front Office related registers such as Couriers, Visitors, Call registers, Attendance Register,



etc.
- Maintain neat and organized appearance of the Front Desk area.
- Work with Infra dept. to prioritize business, meetings and information needs.
- Timely delivery of cheques / documents / bills to the vendors and keeping proper track.
- Maintaining security and controlling access via reception desk.

Preferred candidate profile:

- Excellent communication, collaboration and coordination skills
- Conversant in English, Hindi & Malayalam.
- Basic Computer Knowledge, especially MS Office applications mandatory.
- Smart, Energetic and pleasing personality.
- Well groomed.

📌 Front Office Receptionist (Kochi)
🏢 Muthoot Microfin
📍 Kochi